Mark Michael 0:10
Oh, yeah, thank you, Cedric
For teeing up another LinkedIn live.
So is it on LinkedIn right now?
Cedric Vallieu 0:18
Yep, it should be on both
Wait? It says, yours is not approved.
It's giving me that that message.
Which is weird.
Mark Michael 0:26
I see it for DevHub.
It's okay. I wonder if they'll let me put this.
Let me put this in my own LinkedIn.
Just to see what happens.
Cedric Vallieu 0:55
Like a link
Mark Michael 0:56
Alright, so I'm live right now, right?
Cedric Vallieu 1:50
Mark Michael 1:51
Hey, welcome to another live broadcast via LinkedIn.
I am Mark Michael
CEO of DevHub based here in Seattle, Washington.
As I like to say, you know, built in Seattle deployed worldwide.
If you don't know
DevHub is a platform used by major brands
All over the world that use it to build a lot of websites
Or what we call experiences.
So whether that's a landing page or profile page
Full blown sites
The differences you are using DevHub to build out a lot of sites.
Today, I thought like
What I would do on air
Is just randomly call customers
And wish them a very good week.
And so, I'm going to call our first customer.
So some of our customers obviously they
They don't know I'm calling
But just so you know, a little bit of context
Is that a lot of our customers white label our software
And offer it as part of their own solution.
So what I will tell you is that this particular customer
Manages some of the biggest
So sick Cedric!
It looks better than we were doing before.
Anyway, so Cedric is the producer of the show
You can't tell he's he's actually in the background
But randomly our customers
Again, they white label
White label If you don't know means
They strip our name off of everything
Incorporate the product as their own
And then offer it to their customer.
So this particular customer is really huge
In the manufacturing space and in the channel marketing space.
So I'm going to call them and we'll see if they answer.
I'll call it a couple of little things.
This is all live.
And this is the co founder of that company.
And I'll tell you why I'm doing this in a second.
Thank you for calling
Mark Michael 4:00
Okay, he is not in.
But maybe I should leave a voicemail on the next one.
But the the general gist, the reason why I wanted to
Randomly call customers is because
One, you know, CEO wishing them
Obviously, a good week
Obviously we're all kind of in this thing together right now.
But also just to show like
If you're starting up your company
Or you know
I just wanted to like show the human side, right?
Like it's like sometimes.
I mean, again, I'm thinking about myself three plus years ago
It's like, calling a customer
Like unless there's a problem
Why would you call them?
But over the last let's say five plus years
The relationships that you have
Are what propel your business forward.
And so even the fact that I'm able to call a customer
On their cell phone
I think is a testament to either
One how we can operate as a company.
It's all human.
We're not just dropping off tech and saying see you later.
But it's also It comes with
Me and the team that are always
Kind of forward looking to make sure that you look good
In front of all of your customers
So here we go
Let me call another one see what happens again.
I don't know if he will answer.
Please leave a message and I will get back to you.
Mark Michael 5:53
I'm going to leave a voicemail on this one
At the tone please record your message
When your finished recording
You may hang up or press one for more options.
Mark Michael 6:05
Hey, Gary, it's Mark.
Just wanted to wish you and your team
A super successful healthy week ahead.
If you need anything we are here for you
Feel free to call, text, email.
You know how to get ahold of us.
Have a great week.
Hope you're everyone's doing well
Including your family.
But and again, I can kind of keep going down the list.
But I just wanted to kind of just call up a couple
Let me try.
Let me try another one real quick.
This one, the one I just called before.
So the first one was huge in manufacturing.
The second one was also huge in manufacturing.
This one's really huge in healthcare.
So let me call.
Please message to the tone and I will get back to you.
Mark Michael 7:04
Hey Kip! I hope all is well
Just wanted to wish you a great week
You and your team
You and your customers
If you need anything from us
Kip I'm here for you.
Text, email, call.
I just wanted to hear your voice.
Have a great Monday and a great rest of your week.
So again that was kind of that experiment
Again, this is all live.
So I just wanted to kind of put that out there.
Out of curiosity
Let me see, I want to see if I can call another one.
This is the owner of potential chain of coffee shops here.
Let's see if she answers.
Mark Michael 8:27
How are you?
I'm good, how are you doing?
Mark Michael 8:30
Good, good, good.
Did you get my note kind of earlier?
You kind of like the stuff
That we're rolling out for you this week
just so you can kind of see it.
So it's not like so hidden.
But the real
The real reason for my call.
I hope you have a great day.
And we're looking forward to that call later on this week.
Did we set up a time already?
Mark Michael 8:55
No, no, I just I just I texted you this morning.
That was it and i'll set up a time with you.
We can do it right now if you want.
If you wanna just text me the info.
Mark Michael 9:08
Cool. How's everything going in your world this week
Or last week or whenever?
Pretty good, actually yeah.
It's going well.
Let me get back to you.
Mark Michael 9:22
Yeah, you're fine.
Thanks, Jen. I'll talk to you.
Mark Michael 9:28
BOOM! just to hear
You know, like, it's like
People don't really answer their phones
But I mean, right now I am finding that more
And more prospects and customers to answer their phones
Because again, most people are sitting at home.
So it's like, either way
They're really busy like she was
And then can't get to it
Or they will eventually call back.
So, in this livestream.
What I wanted to convey is
That again, like everyone's human
You know, again, there's humans behind this company
If you're running a shop right now
Like if you have the ability to call your customers
Even call vendors, you know
Just to kind of check in with people
I think it's a human thing to do.
It's what we do.
And that's it.
That's this Monday's live stream on LinkedIn.
I hope it brought you either some assurances
If you're unsure about how to approach it.
But I mean, again, I will tell you
Like that took me kind of years to get to that level
If you got there already.
You're already ahead of the curve.
But yeah, I wanted to show you that
And I will see you on the next LinkedIn live
And you can cut it.
Watch the full video here.